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Prestige Employment
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Prestige Employment is a specialist Employment Law, HR and
Training consultancy practice and has over 15 years’
experience in the industry. With two busy offices and
clients across Ireland, ensuring high quality
communication at all times with prospective employers and
candidates is critical to the continued success of the
business. Prestige has chosen to work with Message Pad and
entrusted the handling of often confidential and sensitive
calls to our professional call centre agents when their
own consultants are unavailable.
www.prestige-employment.com
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The Big Picture Studio
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The Big Picture Studio provides creative
photography for events, portraiture and commercial projects.
When staff are on shoots and assignments, the studio diverts
all calls directly to the Message Pad team of agents who are
on hand at all times to deal with client messages, new
business enquiries and to provide technical assistance for
users of the on-line album facility that the studio offers.
Message Pad’s support is critical as it allows their
professional photographers to provide the best possible
service to clients without the interruption of calls to their
mobiles yet ensures the studio does not miss potentially
valuable new business enquiries.
www.thebigpicturestudio.co.uk
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Smart Forward
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SmartForward was established in 2004 to
provide coaching and consultancy services to individuals and
businesses needing support as they manage change. As the
proprietor, Maureen Black is responsible for both the business
operations and her clients’ requirements; the very nature of
the business means that personal attention at all times is of
paramount importance. That is why she has placed her trust in
Message Pad to provide a truly bespoke, confidential service
to her callers when she cannot speak with them directly.
www.smartforward.com
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Eamon Sloan Solicitor
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Eamon Sloan
Solicitor offers a full range of legal services to clients
in the South Down area of Northern Ireland. The firm
uses Message Pad to handle calls they may miss during the
day or for out of hours periods and also to book
appointments for clients with solicitors. A professional,
efficient response is a priority for this legal company
and Message Pad provides the level of service expected
from by both the solicitor and their clients.
www.eamonsloan.com
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Right Click IT
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Right Click IT is a friendly,
small-business and home-user focussed provider of IT
support. The company offers a complete service for
their clients' computer and IT related needs and prides
itself in plain speaking advice! They also supply
and install Sonos wireless digital music system and also
install and manage wireless internet hotspots. Owner, Ian
Maylin, is a sole trader who is invariably out on-site
with clients; with customer service at the top of his list
of priorities, he relies on Message Pad to handle his
calls so he can stay in touch with clients, suppliers and
prospective customers.
www.rightclick-it.com
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it'seeze
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It'seeze is a web
solutions company made up of creative and dynamic
professionals with specific skills including web design,
development and programming, marketing, copywriting,
illustrating and photography who ensure that every job
carried out is of the highest quality.
With a small team who are often on the
road visiting clients and prospective customers, Message
Pad acts as the company's virtual reception, handling
calls and taking messages which are then despatched
directly to the appropriate member of staff wherever they
may be. The service provided ensures their
reputation for innovation and reliability is maintained
at all times.
www.itseeze.co.uk
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UTV Group
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The UTV Group is one of the most
successful media companies in the UK and Ireland
incorporating Television, Radio and New Media. UTV
recently topped the Northern Ireland rating stakes with
eight of the top 10 best-rating TV shows in Northern
Ireland during 2006 broadcast by UTV.
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Home Buyer Systems |
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Home Buyer Systems provides mortgage sales system software, compliant with the Financial Services Act, for lenders and intermediaries and is based in Basingstoke.
We have worked in partnership with John (Message Pad Winchester) and his team for very nearly 10 years. In that time we have found their service invaluable and we like to think of them as an extension of our business.
In the time we have worked with them, our business has grown substantially and through many releases of new products that have put huge pressure on us as a business. Without our partnership with Message Pad we would have found it impossible to manage the peaks in telephone traffic.
As I said we do think of them as part of the company and we know we can rely on them to have our best interests at heart when dealing with our most valuable asset, our customers.
Richard Angliss, Home Buyer Systems Ltd
www.homebuyersystems.com
BMD Global are a team of six people and a successful medium sized Business Management and Development/Training Company. Due to training and consultancy commitments, the team are always out visiting clients for much of the time, focussing on both generating revenue and building on their customer relationships. However, BMD Global recognise that while the team is out of the office, the calls they miss might mean lost business and a damaged reputation – something which is critical in this very competitive market place. Whilst they could not justify further investment in additional in-house resources, they still needed to convey the highest levels of professionalism and continually sell their image in the market; they needed to have a personalised service with all calls answered in the company name and with confidence.
Tony Armstrong, Managing Director of BMD Global, explains why they turned to Message Pad
Ilford for assistance:
Dealing with Message Pad means peace of mind for BMD Global in that we know there is a professional team behind us - projecting the image of the company, the service and the brand.
Messages are instantly emailed and texted at the same time - which means we can be kept informed of any enquiries or general calls from customers/prospects, wherever we are. This means we can respond very quickly and the customer has had their call handled to their immediate satisfaction.
We love the flexibility of the service in that we can switch it on and off to suit our movements. We also use the default service of “Divert to Message Pad,” When the ‘phones are not answered or if the lines are busy. This again gives us peace of mind in that we do not miss a call if tied up with another customer/prospect.
In summary, we think Message Pad is a very professional and friendly company to deal with and has the flexibility of service to help BMD
Global project the right and most professional corporate
company image to the market. Give them a call!
www.bmd-global.com
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