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Home Buyer Systems provides mortgage sales system software, compliant with the Financial Services Act, for lenders and intermediaries and is based in Basingstoke.
We have worked in partnership with John (Message Pad Winchester) and his team for very nearly 10 years. In that time we have found their service invaluable and we like to think of them as an extension of our business.
In the time we have worked with them, our business has grown substantially and through many releases of new products that have put huge pressure on us as a business. Without our partnership with Message Pad we would have found it impossible to manage the peaks in telephone traffic.
As I said we do think of them as part of the company and we know we can rely on them to have our best interests at heart when dealing with our most valuable asset, our customers.
Richard Angliss, Home Buyer Systems Ltd
www.homebuyersystems.com
BMD Global are a team of six people and a successful medium sized Business Management and Development/Training Company. Due to training and consultancy commitments, the team are always out visiting clients for much of the time, focussing on both generating revenue and building on their customer relationships. However, BMD Global recognise that while the team is out of the office, the calls they miss might mean lost business and a damaged reputation – something which is critical in this very competitive market place. Whilst they could not justify further investment in additional in-house resources, they still needed to convey the highest levels of professionalism and continually sell their image in the market; they needed to have a personalised service with all calls answered in the company name and with confidence.
Tony Armstrong, Managing Director of BMD Global, explains why they turned to Message Pad
Ilford for assistance:
Dealing with Message Pad means peace of mind for BMD Global in that we know there is a professional team behind us - projecting the image of the company, the service and the brand.
Messages are instantly emailed and texted at the same time - which means we can be kept informed of any enquiries or general calls from customers/prospects, wherever we are. This means we can respond very quickly and the customer has had their call handled to their immediate satisfaction.
We love the flexibility of the service in that we can switch it on and off to suit our movements. We also use the default service of “Divert to Message Pad,” When the ‘phones are not answered or if the lines are busy. This again gives us peace of mind in that we do not miss a call if tied up with another customer/prospect.
In summary, we think Message Pad is a very professional and friendly company to deal with and has the flexibility of service to help BMD
Global project the right and most professional corporate
company image to the market. Give them a call!
www.bmd-global.com
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