Customers

Prestige Employment

Prestige Employment is a specialist Employment Law, HR and Training consultancy practice and has over 15 years’ experience in the industry. With two busy offices and clients across Ireland, ensuring high quality communication at all times with prospective employers and candidates is critical to the continued success of the business. Prestige has chosen to work with Message Pad and entrusted the handling of often confidential and sensitive calls to our professional call centre agents when their own consultants are unavailable.

www.prestige-employment.com

 


The Big Picture Studio

The Big Picture Studio provides creative photography for events, portraiture and commercial projects. When staff are on shoots and assignments, the studio diverts all calls directly to the Message Pad team of agents who are on hand at all times to deal with client messages, new business enquiries and to provide technical assistance for users of the on-line album facility that the studio offers. Message Pad’s support is critical as it allows their professional photographers to provide the best possible service to clients without the interruption of calls to their mobiles yet ensures the studio does not miss potentially valuable new business enquiries.


www.thebigpicturestudio.co.uk

 


Smart Forward

SmartForward was established in 2004 to provide coaching and consultancy services to individuals and businesses needing support as they manage change. As the proprietor, Maureen Black is responsible for both the business operations and her clients’ requirements; the very nature of the business means that personal attention at all times is of paramount importance. That is why she has placed her trust in Message Pad to provide a truly bespoke, confidential service to her callers when she cannot speak with them directly.


www.smartforward.com

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Eamon Sloan Solicitor

Eamon Sloan Solicitor offers a full range of legal services to clients in the South Down area of Northern Ireland.  The firm uses Message Pad to handle calls they may miss during the day or for out of hours periods and also to book appointments for clients with solicitors. A professional, efficient response is a priority for this legal company and Message Pad provides the level of service expected from by both the solicitor and their clients.

www.eamonsloan.com


Right Click IT

 

Right Click IT is a friendly, small-business and home-user focussed provider of IT support.  The company offers a complete service for their clients' computer and IT related needs and prides itself in plain speaking advice!  They also supply and install Sonos wireless digital music system and also install and manage wireless internet hotspots. Owner, Ian Maylin, is a sole trader who is invariably out on-site with clients; with customer service at the top of his list of priorities, he relies on Message Pad to handle his calls so he can stay in touch with clients, suppliers and prospective customers. 

www.rightclick-it.com


it'seeze

It'seeze is a web solutions company made up of creative and dynamic professionals with specific skills including web design, development and programming, marketing, copywriting, illustrating and photography who ensure that every job carried out is of the highest quality. 

With a small team who are often on the road visiting clients and prospective customers, Message Pad acts as the company's virtual reception, handling calls and taking messages which are then despatched directly to the appropriate member of staff wherever they may be.  The service provided ensures their reputation for innovation and reliability is maintained at all times.

www.itseeze.co.uk


 

UTV Group

The UTV Group is one of the most successful media companies in the UK and Ireland incorporating Television, Radio and New Media.  UTV recently topped the Northern Ireland rating stakes with eight of the top 10 best-rating TV shows in Northern Ireland during 2006 broadcast by UTV.
 

 

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Home Buyer Systems

Home Buyer Systems provides mortgage sales system software, compliant with the Financial Services Act, for lenders and intermediaries and is based in Basingstoke.

We have worked in partnership with John (Message Pad Winchester) and his team for very nearly 10 years. In that time we have found their service invaluable and we like to think of them as an extension of our business.

In the time we have worked with them, our business has grown substantially and through many releases of new products that have put huge pressure on us as a business. Without our partnership with Message Pad we would have found it impossible to manage the peaks in telephone traffic.

As I said we do think of them as part of the company and we know we can rely on them to have our best interests at heart when dealing with our most valuable asset, our customers.

Richard Angliss, Home Buyer Systems Ltd
www.homebuyersystems.com


 

BMD Global

BMD Global are a team of six people and a successful medium sized Business Management and Development/Training Company. Due to training and consultancy commitments, the team are always out visiting clients for much of the time, focussing on both generating revenue and building on their customer relationships. However, BMD Global recognise that while the team is out of the office, the calls they miss might mean lost business and a damaged reputation – something which is critical in this very competitive market place. Whilst they could not justify further investment in additional in-house resources, they still needed to convey the highest levels of professionalism and continually sell their image in the market; they needed to have a personalised service with all calls answered in the company name and with confidence.

Tony Armstrong, Managing Director of BMD Global, explains why they turned to Message Pad Ilford for assistance:

Dealing with Message Pad means peace of mind for BMD Global in that we know there is a professional team behind us - projecting the image of the company, the service and the brand.

Messages are instantly emailed and texted at the same time - which means we can be kept informed of any enquiries or general calls from customers/prospects, wherever we are. This means we can respond very quickly and the customer has had their call handled to their immediate satisfaction.

We love the flexibility of the service in that we can switch it on and off to suit our movements. We also use the default service of “Divert to Message Pad,” When the ‘phones are not answered or if the lines are busy. This again gives us peace of mind in that we do not miss a call if tied up with another customer/prospect.

In summary, we think Message Pad is a very professional and friendly company to deal with and has the flexibility of service to help BMD Global project the right and most professional corporate company image to the market. Give them a call!

www.bmd-global.com

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