Order Taking

How we can help you

If you’ve invested in advertising, a glossy brochure and attractive website, you’ll want to make the most of the telephone calls and orders your activity generates. Message Pad can help you ensure a good return on your investment by managing the response to your advertisements, direct mail and other promotional campaigns, no matter the size or whether it is local or national.

Our operators are available 24/7 to take orders and credit card details, brochure requests and membership/subscription renewals, for example. You can opt to divert all your calls to us leaving you free to get on with day to day business or you can set the divert so that calls only come to us when your telephone lines become busy or would be unanswered. Either way, complete call details will be sent to you at the times, or intervals, you have specified so that you can process the orders and requests in a timely fashion.

Benefits

Using Message Pad to handle either some or all of the calls from your advertising and order lines means you avoid the expense of bringing in temporary staff and even additional phone lines to handle peaks of call traffic yourself. And because the system our operators use to handle your calls is completely automated and utilises background checking software to avoid errors, you will know that the important information such as postcodes and credit card details will always be correct, saving you even more time.

Each month, with your bill, a summary of the call activity handled by Message Pad is provided so that you can see for yourself when the busiest times were and if they matched up with particularly successful adverts. You can even choose to use the free 0800 number we provide for you to divert calls in your advertising or as a dedicated order/brochure line to reduce the number of calls coming directly into your office.

Enhanced services

To help your callers with their orders, we can include your stock list database within your account. Our operators can then identify the item the caller requires, ascertain colour, size, quantity etc and so pass on to you a complete order request by product reference numbers, if you use them.

Additionally, if your stock is particularly fast moving, we may be able to set up a view into your own databases via secure, password protected web access so that we can check stock levels in real-time whilst your caller is on the line.