Virtual Reception

Did you know?

• 7 out of 10 callers hang up when they realise they are connected to an answer-phone

• 75% of callers refuse to wait beyond the sixth ring

• 1 in 3 businesses are unable to answer all incoming calls

• 80% of new callers will not call back if they are greeted by a busy signal!

So, first impressions really do count and Message Pad will help you give all your callers a great impression, no matter what time of day they call.

How we can help you

Message Pad has over 12 years experience providing personal reception services for owner-managed businesses, home based businesses and new start-ups in all types of industry sectors. By working with us, those companies have been able to build business whilst keeping costs down as our services are only a fraction of the cost of employing another member of staff.

By diverting your calls to Message Pad via the free dedicated 0800 number we provide you with, our operators will answer in your company name and with your preferred greeting whenever you can’t. They will take a message, or the specific details you require, along with the caller’s name, company and phone number. All that information is then immediately delivered to you either by text message to your mobile phone (really useful if you’re on the road for much of the day) or by email. You can even choose to have a text message and an e-mail so you can be absolutely sure you never miss a message.

Keeping you and your clients informed

We know that your plans and schedules will change on a daily basis, so by keeping us informed, we can keep your callers informed. If you have a particular message you would like relayed if you know you will be out of contact, on holiday, or even after a newspaper article about your business, we can make a quick change to your account so that the next caller will get the latest information. We can also keep a set of your “Frequently Asked Questions” in your account so that our operators have instant access to those important details such as your address, services and products and key members of staff.

Additional services

If you have important clients or colleagues with whom you would always wish to speak, no matter where you are, you can opt to add on our Patch Through service. The Message Pad operator will screen the call first and then, if the caller is identified as being a priority client, they will make an outbound call to you on your specified number, introduce the caller (thus giving you the option to refuse the call if needs be) and then put the caller through.

Similarly, if you don’t want to miss a call regarding an important meeting date, Message Pad can provide a Diary Management service, so that business meetings can be arranged and private appointments scheduled. Follow the link to learn more about this useful service.

Message Pad aims to maintain a professional, consistent and reliable welcome for your business. We look forward to working with you soon!